Privacy policy.
Trifecta Physiotherapy & Training Ltd.
Last updated: 03/04/2026
Trifecta Physiotherapy & Training Ltd. (“we”, “us”, or “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are:
Trifecta Physiotherapy & Training Ltd.
109b Tildarg Street
Belfast, BT6 8NJ
Email: info.trifecta.pt@gmail.com
Phone: 07369203330
2. What Information We Collect
We may collect and process the following personal data:
• Name, date of birth, and address
• Contact details (email address and phone number)
• Medical history and injury details
• Treatment notes and clinical records
• Emergency contact details
• Payment information
This may include sensitive health data, which we handle with additional care and confidentiality.
3. How We Collect Your Data
We collect information through:
• In-person consultations and forms
• Online booking systems (Acuity Scheduling and Splose)
• Website contact forms
• Email, phone, and other direct communication
4. How We Use Your Information
We use your data to:
• Provide physiotherapy assessment and treatment
• Manage appointments and communicate with you
• Maintain accurate clinical records
• Process payments
• Comply with legal, regulatory, and insurance requirements
• Send marketing communications (where you have opted in)
5. Lawful Basis for Processing
We process your data under the following lawful bases:
• Provision of healthcare (legitimate interest and contract)
• Legal obligations (e.g. insurance and record-keeping requirements)
• Explicit consent (for sharing information with third parties and for marketing)
6. Sharing Your Information
We may share your data with:
• GPs, consultants, and other healthcare professionals (with your consent)
• Insurance companies (where required)
• Accountants and payment providers
• Practice management and booking systems (e.g. Splose, Acuity)
We only share the minimum necessary information and ensure appropriate safeguards are in place.
7. Data Storage & Security
Your data is stored securely using trusted third-party systems including Splose and payment providers such as Stripe and iZettle.
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
8. How Long We Keep Your Data
We retain records in line with UK healthcare guidelines:
• Adults: 8 years after last treatment
• Children: until age 25
9. Your Rights
You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
10. Marketing
We may send occasional updates or offers if you have opted in to receive them.
You can unsubscribe at any time by contacting us or using the unsubscribe link in communications.
11. Children’s Data
We treat children under 18 with parental/guardian consent and take extra care to protect their data.
12. Cookies & Website Use
Our website (www.trifectapt.com) may use cookies to improve user experience and support functionality such as booking systems.
Cookies are small files stored on your device. You can control or disable cookies through your browser settings.
13. Contact Us
If you have any questions about this policy or how your data is handled, please contact us at: info.trifecta.pt@gmail.com